INDUSTRIAL&COMMERCIAL BANK OF CHINA (ALMATY) JSC
Adress: 7 block, №846 building, str.Turgut Ozal int., 150/230 Abay Avenue., Almaty, 050046 Kazakhstan
Contacts:
Private customers:+7-727-237-7072；
Business:+7-727-237-7083；
Internet Banking:+7-727-237-7080；
Administration:+7-727-237-7085;
Fax:+7-727-237070;
E-mail：office@kz.icbc.com.cn

Hotline

The Hotline is intended for confidential informing by the Bank's employees and any third parties (including clients, counterparties, partners) about the intentions or facts of illegal actions.

Appeals considered on the Hotline:

  ● potential or actual facts of corruption, fraud;

  ● violations during the procurement procedures;

  ● violations of the law;

  ● excessive use of occupational status, excess of jurisdiction by officials;

  ● intentions or facts of committing unlawful acts in the field of conflict of interest control;

  ● violations of the legislation in the field of insider information;

  ● non-compliance with the Code of Corporate Ethics, actions (inaction) that cause or may cause material damage or damage to business reputation of the Bank.

Appeals can be provided through the following communication ways:
  - phone line 8(727)2377069;

  - e-mail box hotline@kz.icbc.com.cn;

  - postal address: Republic of Kazakhstan, Almaty, Abai Ave., corner of Turgut Ozal St., 150/230, room 845,846, block 7, to the head of compliance department (with the note "personally in hand").

Call or write under your name or anonymously, with contact details for feedback (optional). 

Please note that the Bank only responds to messages signed with a real name and contact details for feedback.

By contacting the Hotline, you agree to the collection, processing and storage of your personal data.

Important! This Hotline is not emergency and/or customer services. For questions that related to the service providing, please contact the numbers listed in the "Contacts" section of web-site.